WARGAMING ASIA PTE. LTD.
2 days ago
We are seeking a skilled and enthusiastic Customer Support Specialist to join our team in Singapore. As a key member of our customer support department, you will play a vital role in providing top-notch support to players using WARGAMING.NET products.
Your primary responsibility will be to respond to player inquiries promptly and professionally, troubleshooting and resolving technical/gaming issues related to gaming products and services. You will also collaborate with cross-functional teams to escalate and resolve complex issues.
Key Responsibilities:- Respond to player inquiries in Chinese language
- Troubleshoot and resolve technical/gaming issues
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Document player interactions and resolutions accurately
To be successful in this role, you will need excellent communication skills, a commitment to delivering exceptional customer service, and an interest in gaming. You should have prior experience in frontline service or customer service industry.
You will also need to possess proactive problem-solving skills, excellent written and verbal communications skills in Chinese Language, and the ability to stay calm when dealing with stressed or upset players.
What We OfferWe offer a competitive salary, estimated at SGD 45,000 per annum, depending on experience, as well as a comprehensive benefits package that includes:
- Premium medical insurance
- Mental well-being program (iFeel)
- Benefit points for purchasing goods/services
- Employee discounts
- Personal Gaming Account
- Massage room, Coffee, and snacks in the office
- Company events
- Seniority Awards
- Referral program
WARGAMING ASIA PTE. LTD. is a leading provider of online gaming products and services. We are committed to delivering exceptional customer experiences and building a community of passionate gamers.
We are looking for talented individuals who share our passion for gaming and are dedicated to providing outstanding customer support. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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