Customer Support Specialist, Chinese

5 days ago


Singapore WARGAMING ASIA PTE. LTD. Full time

We are seeking a highly skilled Customer Support Specialist to join our team at WARGAMING ASIA PTE. LTD.

About the Job

This role will provide players with top-notch support for our gaming products, and we're looking for someone with excellent communication skills to deliver exceptional customer service.

Responsibilities
  • Respond promptly and professionally to player inquiries in Chinese Language
  • Troubleshoot and resolve technical/gaming issues related to our products and services
  • Collaborate with cross-functional teams to escalate and resolve complex issues
  • Document player interactions and resolutions accurately in the system
  • Maintain a thorough understanding of our gaming products and stay updated on industry trends
  • Maintain a positive, empathetic, and professional attitude toward players at all times
Requirements
  • Proactive problem-solving skills and a customer-centric mindset
  • Excellent written and verbal communications skills in Chinese Language
  • Prior experience in front line service or customer service industry
  • Ability to stay calm when players are stressed or upset
  • Ability to adapt to changing priorities and work well under pressure
  • Willingness to work on weekends and in-office
  • High School Graduate, Associates Degree preferred
  • Interest in joining the gaming industry
Benefits
  • A competitive salary of SGD 45,000 - SGD 60,000 per annum, depending on experience
  • 14 days of annual leave, plus additional days for every year of service
  • Career development and education opportunities within the company
  • Premium medical insurance
  • Mental well-being program (iFeel)
  • Benefit points for purchasing goods/services
  • Employee discounts
  • Personal Gaming Account
  • Massage room, Coffee, and snacks in the office
  • Company events
  • Seniority Awards
  • Referral program - you can recommend the best talents to the Company and receive a reward


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