Specialized Asia Pacific Pte. Ltd. Service Technician

1 week ago


Singapore SPECIALIZED ASIA PACIFIC PTE. LTD. Full time

Role Overview

A critical member of our team, the Service Technician embodies a passion for cycling and the Specialized brand, with a strong foundation in technical expertise and retail practices.

This role requires a unique blend of skills, including excellent communication, problem-solving, and customer service abilities, making it an ideal fit for those who thrive in a fast-paced, dynamic environment.

Key Responsibilities

  • Provide exceptional rider service, enhancing customer satisfaction and aiding in meeting sales and profitability goals.
  • Contribute to the larger Specialized R&D team by closing the feedback loop, providing insights from a technician's perspective, and remitting valuable critique and reaction from our riders.
  • Speak authoritatively on technical matters related to our bicycles, serving as a trusted expert.
  • Assist customers in an enthusiastic and courteous manner, providing 'wow' customer service, and advising and assisting customers with their product/service selection without bias.
  • Develop and maintain knowledge expertise of all merchandise in the department to effectively assist customers with accurate information.

Requirements

  • Passion for cycling and the Specialized brand.
  • Excellent communication and problem-solving skills.
  • Ability to work as business dictates, including weekends.
  • Proficiency in point of sale systems and store operational websites.
  • Regular, dependable attendance and punctuality.

About Us

We are Specialized Asia Pacific Pte. Ltd., a leading provider of innovative cycling solutions. We are dedicated to providing exceptional rider service and creating unforgettable experiences for our customers.


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