Client Experience Liaison

2 days ago


Singapore SINGRASS PTE. LTD. Full time

Singrass PTE. LTD., a pioneering force in sustainable indoor spaces, seeks an exceptional Client Experience Liaison to spearhead client relations and drive business growth.

About the Role:

This is a full-time on-site position based in Singapore for a Client Experience Liaison. The successful candidate will be responsible for cultivating and maintaining strong relationships with clients, ensuring seamless customer satisfaction, and resolving any grievances efficiently.

Key Responsibilities:

  • Acquire new clients through strategic outreach and engagement.
  • Develop and execute plans to retain existing clients, fostering long-term partnerships.
  • Maintain accurate and up-to-date client data, leveraging this information to provide tailored services.
  • Collaborate closely with internal teams to deliver exceptional customer service and support.

Requirements:

  • A minimum of 1 year of experience in customer-facing roles, preferably within the sustainability or agriculture sector.
  • Excellent communication and interpersonal skills, with the ability to build connections and partnerships to drive results.
  • Capacity to thrive in a fast-paced and dynamic environment, navigating ambiguity and change with ease.
  • Ability to work independently and as part of a team, demonstrating adaptability and flexibility.
  • Proficiency in Microsoft Office and excellent analytical skills.
  • Fluency in English and Mandarin to effectively communicate with English and Chinese-speaking clients.
  • Degree in Business Administration or a related field, with a strong understanding of business principles and practices.

What We Offer:

  • An estimated salary range of SGD $40,000 - $60,000 per annum, commensurate with experience and qualifications.
  • A competitive benefits package, including medical insurance and professional development opportunities.
  • The chance to join a pioneering organization at the forefront of sustainable innovation, contributing to a greener and healthier urban ecosystem.
  • A collaborative and dynamic work environment, encouraging growth, learning, and creativity.


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