Client Communications Liaison Specialist
4 days ago
We are seeking a highly skilled Client Communications Liaison Specialist to join our team at CHARLESKEITH PTE. LTD.
The estimated salary for this role is SGD $45,000 - $60,000 per annum, depending on experience and qualifications.
About the Role
This is an exciting opportunity to work in a dynamic fashion industry setting, where you will be responsible for managing client communications and providing exceptional customer service.
As a Client Communications Liaison Specialist, you will play a key role in ensuring that clients receive timely and effective communication throughout their shopping journey.
You will be the primary point of contact for customers, responding to inquiries and resolving issues in a professional and courteous manner.
Main Responsibilities
- Manage client communications through various channels, including email, phone, and live chat
- Respond to customer inquiries and resolve issues in a timely and effective manner
- Collaborate with the Order Fulfillment Team, Inventory, IT, and Sales & Operations Team to ensure seamless communication and efficient order processing
- Prepare client communications reports to track performance and identify areas for improvement
- Develop and implement processes to improve customer engagement and satisfaction
- Stay up-to-date with industry trends and best practices in client communications
Requirements
- Minimum Diploma or equivalent in a relevant field
- At least 1 year of experience in a customer-facing role, preferably in the fashion industry
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office suite and email
- Knowledge of Salesforce is an advantage
- Ability to speak mandarin to liaise with Chinese speaking customers
- Ability to speak German, Italian, French to liaise with UK customers
- Fun, vibrant & outgoing personality with great personal style
- Keen sense of fashion and a passion for the fashion industry
Benefits
- Competitive salary range: SGD $45,000 - $60,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Access to company events and training programs
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