Centre Manager Position

3 weeks ago


Singapur, Singapore I Can Read Full time
Job Description

**Centre Manager Role at I Can Read**

We are seeking a highly skilled and experienced Centre Manager to join our team at I Can Read. As a Centre Manager, you will be responsible for the day-to-day operations of our centre, ensuring that all administrative and operational tasks are completed efficiently and effectively.

Key Responsibilities:

  • Conduct administrative and operational tasks of the centre, including managing centre staff and maintaining accurate records.
  • Liaise with customers and respond promptly to their queries, providing excellent customer service and resolving any grievances in a courteous and professional manner.
  • Assist with customer payments and maintain accurate files for auditing purposes.
  • Assist with administrating annual leave for centre staff and maintaining accurate records.
  • Assist with performance reviews and student promotions, ensuring that all centre staff are performing to the best of their abilities.
  • Relay information regarding student enrolment quotas, student assessments, and withdrawing students to HQ, ensuring that all centre staff are aware of any changes or updates.
  • Regulate petty cash at centres, ensuring that all financial transactions are accurate and up-to-date.
  • Work towards company targets and maximise student retention, ensuring that all centre staff are working towards the same goals.
  • Safeguard the welfare of students, ensuring that they are safe and happy at all times.
  • Ensure that the centres are maintained to a high standard of cleanliness, providing a safe and healthy environment for students and staff.
  • Help the team to keep classrooms well stocked with required materials and stationery, ensuring that all centre staff have the resources they need to perform their jobs effectively.
  • Assist with any other ad hoc duties as required.

Requirements:

  • Diploma-level qualification or higher in a relevant field.
  • Good command of English – both spoken and written.
  • Minimum 3 years of relevant work experience, preferably in Education, Retail, Airlines, or any other customer-centric industries.
  • Kind and nurturing approach when interacting with children.
  • Professional and courteous manner when communicating with parents/guardians.
  • Excellent organisation skills.
  • Proficient with MS Office and Excel.
  • Willing to work both weekends and three weekdays.

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