Centre Operations Manager
2 weeks ago
Centre Manager Job Description
**Key Responsibilities**
As a Centre Manager at I Can Read, you will be responsible for the day-to-day operations of our centres. This includes conducting administrative and operational tasks, liaising with customers, and resolving any customer grievances in a courteous and professional manner.
**Administrative Tasks**
* Conduct administrative tasks of the centre, including maintaining accurate files for auditing and assisting with customer payments.
* Assist with administrating annual leave with all centre staff and assist with performance reviews and student promotions.
* Relay information regarding student enrolment quotas, student assessments, and withdrawing students to HQ.
**Customer Service**
* Liaise with customers and respond promptly to queries.
* Resolve any customer grievances in a courteous and professional manner.
**Centre Maintenance**
* Regulate petty cash at centres and work towards company targets and to maximise student retention.
* Safeguarding of student welfare and ensure the centres are maintained to a high standard of cleanliness.
* Help the team to keep classrooms well stocked with required materials and stationery.
**Requirements**
* Diploma-level qualification or higher.
* Good command of English – both spoken and written.
* Minimum 3 years of relevant work experience preferably from Education, Retail, Airlines or any other customer-centric industries.
* Kind and nurturing approach when interacting with children.
* Professional and courteous manner when communicating with parents/guardians.
* Excellent organisation skills.
* Proficient with MS Office and Excel.
* Willing to work both weekends and three weekdays.
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