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Customer Service Operations Assistant Manager

2 months ago

Singapur, Singapore Careers@Gov Full time

We are seeking a highly motivated and organized professional to join our Team as an Assistant Manager for Service Quality Operations. As a key member of our team, you will play a crucial role in addressing public queries and suggestions, and will be responsible for working with internal divisions and external agencies to improve feedback processes, systems, and operations to meet service excellence standards.

Key Responsibilities:

  • Address public queries and suggestions in a timely and professional manner
  • Work with internal divisions and external agencies to improve feedback processes, systems, and operations
  • Develop and implement strategies to enhance customer service and experience
  • Collaborate with team members to achieve service excellence standards
  • Perform other ad hoc responsibilities as assigned

Requirements:

  • Tertiary qualification in any discipline
  • At least 1 year of customer service experience and some supervisory experience
  • IT savvy with working knowledge of Microsoft Office
  • Excellent written and communication skills
  • Systematic and organized team player with ability to multi-task, work independently, and offer ideas and suggestions
  • Customer service-oriented and analytical individual with strong desire to constantly learn and make improvements
  • Fast learner who enjoys problem-solving challenges

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package