Hospital Customer Support Specialist

2 weeks ago


Singapore beBeeCustomerService Full time $40,000 - $45,000
Customer Service Representative

Roles and Responsibilities:

  • Respond to incoming and outgoing calls in a timely manner, adhering to hospital policies and procedures.
  • Maintain confidentiality of caller and hospital information as directed.
  • Book appointments from various sources for specialist outpatient clinics/centres via phone calls, faxes, and emails.
  • Assist in rescheduling, cancelling, re-booking, and reminding appointments when required.
  • Direct calls to internal and external stakeholders.
  • Resolve complaints in a professional and courteous manner.
  • Provide callback assistance (CBA) service to callers.
  • Perform other related duties as assigned or requested.
Requirements:
  • Minimum National ITE Certificate (NITEC) in any discipline.
  • Ability to travel to Red Hill MRT station.
  • Prior call centre experience is an advantage.
Benefits:

Competitive salary and benefits package.

How to Apply:

Interested applicants, please email your updated CV for more information.

We regret to inform that only shortlisted candidates will be contacted.

Skills Required:
  • Customer Service Skills
  • Referrals
  • Microsoft Office
  • Dispatching
  • Dispute Resolution
  • Interpersonal Skills
  • Administration
  • Case Management
  • Directing
  • Call Centre Operations


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