Front Office Supervisor

1 week ago

Singapore beBeeHospitality Full time $60,000 - $100,000

Job Title

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The Front Office Supervisor plays a pivotal role in ensuring seamless guest experiences by overseeing and supporting the daily operations of the team.

  • Manage and oversee the Front Office team to guarantee exceptional service delivery.
  • Collaborate closely with other hotel departments to ensure smooth communication and maximize guest satisfaction.
  • Develop effective strategies for recruiting and training staff, aligning with company guidelines.
  • Design and implement comprehensive induction programs tailored to new employees' needs.
  • Maintain accurate and up-to-date records of departmental standards, procedures, and training requirements.
  • Conduct thorough needs analysis and develop targeted training programs to address staff skill gaps.
  • Provide crucial input for performance evaluations and support coaching and counseling efforts.
  • Regularly engage with staff to maintain positive working relationships and promote open communication.
  • Cultivate cooperation among hotel departments as necessary.
  • Direct Reception staff and ensure they adhere to high standards of conduct, uniform, hygiene, and appearance.
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Qualifications:

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Our ideal candidate holds a Diploma or equivalent in Hotel Management/Business Administration, coupled with 1 year of experience in Front Office/Guest Service roles, including management positions. Proficiency in English is essential; proficiency in additional languages is beneficial.

  • Ability to stand for extended periods behind the desk and within front office areas.
  • Capacity to lift or carry items weighing up to 50 pounds.
  • Proficiency in operating property management and reservation systems.
  • Excellent communication skills for interacting with guests, employees, and external parties.
  • Frequent use of reading and writing for completing paperwork, management reports, and training materials.
  • Basic mathematical skills, including budgeting concepts, percentages, and variances.
  • Regular use of problem-solving, organizational, and training abilities.
  • Flexibility to work nights, weekends, and holidays as required.
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