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Sales Support Executive

2 months ago

Singapore ELITEZ PTE. LTD. Full time
Job Title: Executive, Sales Support

We are seeking a highly skilled and experienced Executive, Sales Support to join our team at Elitez Pte Ltd.

Key Responsibilities:
  • Develop and maintain strong commercial relationships with customers to ensure customer satisfaction and loyalty.
  • Monitor and improve programs and procedures to ensure timely delivery and customer satisfaction.
  • Implement process improvements and changes enabled by IT systems to enhance operational efficiency.
  • Provide in-house support to Sales Personnel in handling sales quotations, SOPs, RFQs, and customer enquiries.
  • Liaise and coordinate with global offices/agents on sales-related enquiries and shipment monitoring.
  • Generate weekly/monthly reports for internal and external customers in accordance with their requested format.
  • Review, update, and maintain SOPs, quotations, and RFQ results for assigned accounts.
  • Follow up on customer issues and handle disputes as necessary.
  • Develop and direct procedures for the effective operation of the Sales Support Team.
  • Provide feedback to the Operations team to ensure accurate and timely information on order status and changes.
  • Ensure company policies, confidentiality, legal, and ethical guidelines are communicated and adhered to.
  • Coach and guide new hires and junior team members for development and alignment.
Requirements:
  • Post-secondary diploma in Marketing, Logistics, Supply Chain Management, or equivalent.
  • 3-5 years of relevant experience in Freight Forwarding Industry.
  • Accounting service experience preferred.
  • Good knowledge of Salesforce and Cargowise One.
  • Strong service orientation and customer management skills.
  • Strong knowledge of pricing for Freight Cargo Services, Contract Logistics, and other Supply Chain Solutions.
  • Strong interpersonal skills and teamwork.

Elitez Pte Ltd is an equal opportunities employer. We welcome applications from qualified candidates. Please submit your application or resume to us for consideration.