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Healthcare Operations Specialist

2 months ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
{"Roles & Responsibilities": "Key Responsibilities

As a key member of the National University Health System PTE. LTD. team, you will be responsible for operationalizing engagement and operational strategies in support of MOH Healthier SG /Age WELL SG initiatives.

The incumbent will play a critical role in the crisis response team, ensuring timely escalation of incidents and crises through the role of duty officer.

You will be responsible for:

  1. Supporting Senior Assistant Director/Assistant Director in overseeing/implementing HSG/active SG engagement and enrolment operations
  2. Promoting and assisting residents to enrol into the Healthier SG programme
  3. Undertaking the role of trainer and briefer of HSG contents to internal and external stakeholders including residents
  4. Assisting in the development and update of HSG training contents/materials
  5. Addressing HSG queries to residents throughout their Service Journey
  6. Supporting Silver Generation Ambassadors (SGA) and providing residents with a smoother interface to get enrolled and participate in HSG initiatives
  7. Familiarizing yourself with information on HSG General Practitioners clinics (GPs), Active Aging Centres (ACCs), Community Centres (CCs) and HSG accredited activities to guide and assist residents to embark in self-directed or available healthy activities and programs
  8. Assisting residents to troubleshoot their issues on their HealthHub App, Healthy 365 App, NUHS App or SingPass (if any)

As part of emergency and pandemic response planning, you will be required to support Senior Assistant Director/Assistant Director in crisis response planning and operations.

You will play an active role in:

  • Ensuring timely escalation of incidents and crises through the role of duty officer
  • Responding to outbreak incidents and exigencies as part of the RHSO operations command centre
  • Collating, analyzing and monitoring data and trends to inform operational needs
  • Coordinating quality and safety incidents, improvement programmes and monitoring of key indicators
  • Providing secretariat support to relevant committees and workgroups

Requirements

  • Diploma/degree in any discipline, preferably in the Healthcare industry
  • At least 5 – 6 years of working experiences, with at least 2 years in supervisory role
  • Confident and comfortable to work with all levels of internal and external stakeholders
  • Possess strong and effective organization skills
  • Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments
  • Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI)
Key Skills

Healthcare Industry
Management Skills
Leadership
Microsoft Office
Analytical Skills
Interpersonal Skills
Public Health
Administration
Communication Skills
Team Player
Customer Service"}