Global Healthcare Support Specialist
2 weeks ago
About the Role
International SOS is seeking a dedicated Global Healthcare Support Specialist to join their team. In this role, you will be responsible for providing efficient and effective claims and customer service delivery to TRICARE Overseas Program (TOP) providers and beneficiaries.
Key Responsibilities
- Provide proactive education to Host Nation Providers (HNP) on the TRICARE program and claims process.
- Interface with operational staff, TOP Regional Provider Network Management Services, TOP Network Claims, and TOP NQC team members to facilitate accurate and timely processing of claims.
- Undertake broader projects within the TOP Provider Network Management organization as assigned.
About You
- Minimal GCE A Level education or equivalent is required.
- Successful completion of background checks and obtaining security clearance is necessary.
- Experience working in a customer service environment is essential.
- Two years of experience working in a contact centre or service delivery environment is required.
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