Global IT Support Specialist

4 days ago


Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

Are you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a Global IT Support Specialist to join our team at AMBITION GROUP SINGAPORE PTE. LTD.

About the Role

This is a unique opportunity to work as part of a global IT support team, providing comprehensive technical assistance to clients across various regions. As a Global IT Support Specialist, you will be responsible for managing office IT services and hardware, delivering timely support, and ensuring adherence to service levels.

Key Responsibilities
  • Provide and manage office IT services and hardware, ensuring adherence to set procedures and policies.
  • Offer first-line application support (e.g., productivity tools, business applications) to resolve or escalate issues.
  • Record, diagnose, monitor, and resolve IT requests and problems through the call management system.
  • Collaborate with external vendors, monitor IT systems, and maintain communication with global support centers.
  • Manage local office IT queues and assist in project management as required.
  • Assist in training, inductions, and user administration tasks.
  • Perform out-of-hours tasks when needed.
What You'll Need
  • 3+ years of professional experience as an IT L1-L2 Support Engineer.
  • Strong troubleshooting skills in operating systems (Windows, macOS), network connectivity, and hardware/software issues.
  • Proficiency in user account management (Active Directory), remote desktop support, and ticketing systems (e.g., ServiceNow).
  • Familiarity with productivity tools like Office 365, basic scripting (PowerShell), and security protocols.
  • Excellent customer service skills and experience in technical documentation.
  • Ability to work independently with minimal supervision.
  • Experience supporting MS Office applications and handling IT equipment.
  • A service-oriented mindset with strong communication skills.
  • Proficiency in English (additional languages are a plus).
About the Salary

We offer a competitive salary of SGD 45,000 - SGD 60,000 per annum, depending on your experience and qualifications.

Location

The role will be based in Singapore, with weekend shifts (7:30am - 4:00pm) and 3 weekday shifts (10:30am - 7:00pm) from Monday to Friday.



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