Global IT Support Specialist
4 days ago
Are you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a Global IT Support Specialist to join our team at AMBITION GROUP SINGAPORE PTE. LTD.
About the RoleThis is a unique opportunity to work as part of a global IT support team, providing comprehensive technical assistance to clients across various regions. As a Global IT Support Specialist, you will be responsible for managing office IT services and hardware, delivering timely support, and ensuring adherence to service levels.
Key Responsibilities- Provide and manage office IT services and hardware, ensuring adherence to set procedures and policies.
- Offer first-line application support (e.g., productivity tools, business applications) to resolve or escalate issues.
- Record, diagnose, monitor, and resolve IT requests and problems through the call management system.
- Collaborate with external vendors, monitor IT systems, and maintain communication with global support centers.
- Manage local office IT queues and assist in project management as required.
- Assist in training, inductions, and user administration tasks.
- Perform out-of-hours tasks when needed.
- 3+ years of professional experience as an IT L1-L2 Support Engineer.
- Strong troubleshooting skills in operating systems (Windows, macOS), network connectivity, and hardware/software issues.
- Proficiency in user account management (Active Directory), remote desktop support, and ticketing systems (e.g., ServiceNow).
- Familiarity with productivity tools like Office 365, basic scripting (PowerShell), and security protocols.
- Excellent customer service skills and experience in technical documentation.
- Ability to work independently with minimal supervision.
- Experience supporting MS Office applications and handling IT equipment.
- A service-oriented mindset with strong communication skills.
- Proficiency in English (additional languages are a plus).
We offer a competitive salary of SGD 45,000 - SGD 60,000 per annum, depending on your experience and qualifications.
LocationThe role will be based in Singapore, with weekend shifts (7:30am - 4:00pm) and 3 weekday shifts (10:30am - 7:00pm) from Monday to Friday.
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