Associate Director, Onboarding APAC

4 weeks ago

Singapur, Singapore Deel Full time
About Deel

Deel is a global platform that enables businesses to hire and manage talent from anywhere in the world. Our mission is to foster a diverse global economy by building a seamless connection between companies and talent worldwide.

Job Description

We are seeking an experienced Associate Director to lead our onboarding organization across APAC. The successful candidate will be responsible for creating models and plans for customer onboarding, focusing on customer experience, time to onboard, and process consistency.

The ideal candidate will have a track record of achieving metrics, developing and deploying successful expansion plans, and introducing new technologies/strategies into existing operating models. Experience working with clients and team members from multiple countries and across multiple time zones is a plus.

We offer a competitive total rewards package, including stock grant opportunities, additional perks and benefits, and the flexibility of remote work. Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates.

Key Responsibilities
  • Lead the onboarding organization across APAC and drive metrics across the team.
  • Create models and plans for customer onboarding, focusing on customer experience, time to onboard, and process consistency.
  • Report out on business needs and advocate for team success.
  • Work with onboarding leadership to create smooth transitions from prospect to long-time customer.
Requirements
  • 5+ years of experience in an implementation or onboarding position with experience working cross-jurisdiction at a unicorn start-up, big tech company, or in consulting.
  • Experience in project management, leading large detailed projects with an implementation period of at least 6-9 months.
  • Track record of achieving metrics, developing and deploying successful expansion plans, and introducing new technologies/strategies into existing operating models.
  • Relentless execution ethic and lots of energy.
Bonus Points
  • Experience working with clients and team members from multiple countries and across multiple time zones.
  • Experience working on a remote team.
  • Experience working at a high-growth start-up or scale-up.
  • Fintech or HRtech experience.
  • Multilingual.

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