IT Professional: Delivering Exceptional Support

7 days ago

Singapore beBeeExpert Full time $90,000 - $120,000
Technical Support Specialist

At our organization, we are seeking a skilled Technical Support Specialist to join our global IT team. As a key member of our support team, you will play a vital role in delivering exceptional technical support to our employees and external collaborators worldwide.

Key Responsibilities:

  • Day-to-day Ticket Management (ServiceNow) providing timely support, acknowledging, and recording all issues and requests.
  • Providing excellent customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools.
  • Ensuring new hires have a smooth IT onboarding experience, including desk setup, mobile device enrollment, and VPN setup.
  • On-site support for employees, VIP guests, and colleagues visiting the office.
  • Offering innovative ideas and value-added solutions while handling complex issues efficiently.
  • Promoting best IT security practices according to company policies.
  • Proactively checking meeting rooms to ensure IT technology readiness.
  • Sharing knowledge with colleagues and contributing to team and department meetings.
  • Liaising with third-party vendors.
  • Supporting internal and external events with AV setup, video conferencing, and live streaming.
  • Troubleshooting connectivity issues for local and remote networks.
  • Supporting office management with IT setup for desk moves and event spaces.

Requirements:

  • Background in Computer Science, Engineering, IT, or equivalent, with at least 3 years of experience in a Service Desk or Technical Support role. Experience in the financial industry and/or within a global team is a plus.
  • Excellent knowledge of Windows 11, Active Directory, Azure, Intune, O365/OneDrive, ServiceNow, SharePoint.
  • Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support, and corporate event setup.
  • Ability to deliver exceptional technical support with a customer-first mindset, resolving issues efficiently while safeguarding sensitive data.
  • Ability to prioritize tasks, meet SLAs, and adapt workflows in fast-paced environments.
  • Strong problem-solving skills to diagnose complex IT issues and minimize downtime.
  • Clear communication skills to bridge technical and non-technical audiences.
  • Teamwork and accountability, with proactive support for colleagues and end-users.

What We Offer:

  • A dynamic and challenging work environment.
  • Ongoing training and development opportunities.
  • A competitive benefits package, including vacation days, a lunch stipend, and fun office events.

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