Software Technical Support Specialist
2 weeks ago
We are seeking an experienced technical support specialist to join our team. As a key member of our customer support unit, you will be responsible for providing expert technical assistance to clients worldwide.
- Troubleshoot complex problems using advanced tools and software.
- Manage competing priorities in a fast-paced environment and recommend effective actions.
In this role, you will also:
- Provide follow-up support until resolution and update case documentation.
- Evaluate and escalate complex issues to our research and development team for further analysis.
To excel in this position, you should have at least 5 years of experience supporting software products. Strong teamwork skills, excellent communication abilities, and the capacity to explain practical solutions to technical problems are essential. Experience with relevant technologies and the ability to debug software errors using development tools are preferred.
This role requires strong verbal and written communication skills in English, with the ability to effectively interpret and answer complex technical questions, provide customer follow-up, and contribute to knowledge base content. We value diversity and encourage candidates who share our passion for delivering exceptional customer support services.
We offer a competitive compensation package including salary, variable plans, and country-specific benefits. Our company culture focuses on individuality and recognizes employees for their unique contributions.
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