Cluster Rooms Division Manager
4 hours ago
About the Role:
The Cluster Rooms Division Manager is a critical position in our hotel management team, responsible for overseeing the day-to-day operations of the Rooms Division in a large, full-service, luxury resort or flagship hotel. This role demands exceptional leadership skills, a deep understanding of the hotel industry, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Lead and manage a team of Front Office and Housekeeping employees to ensure seamless guest experiences and high-quality service standards.
- Develop and implement effective strategies to drive revenue growth, improve guest satisfaction, and enhance the overall performance of the Rooms Division.
- Collaborate with other departments to ensure seamless operations, effective communication, and a unified approach to delivering exceptional guest experiences.
- Conduct regular audits to ensure compliance with hotel policies, brand standards, and regulatory requirements.
- Identify opportunities for process improvements and implement changes to increase efficiency and productivity.
- Develop and maintain relationships with local stakeholders, including emergency services, to ensure a seamless and efficient response to any incidents.
About Us:
SSG Hotels Pte. Ltd. is a leading hospitality company known for its exceptional service standards, luxurious amenities, and commitment to delivering unforgettable guest experiences. Our team of dedicated professionals is passionate about hospitality and is dedicated to making every stay with us truly unforgettable.
Requirements:
- Proven leadership experience in a hotel management role, with a strong track record of driving revenue growth and improving guest satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement changes to increase efficiency and productivity.
- Ability to work effectively in a fast-paced environment, with a strong focus on delivering exceptional guest experiences.
What We Offer:
- A competitive salary and benefits package, including comprehensive health insurance and retirement plans.
- A generous bonus structure, based on individual and team performance.
- A comprehensive training program, designed to support your career growth and development.
- The opportunity to work with a leading hospitality company, known for its exceptional service standards and commitment to delivering unforgettable guest experiences.
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