Cluster Reservations Host
1 month ago
SSG Hotels Pte. Ltd. is seeking a qualified Cluster Reservations Agent to join their team. The successful candidate will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
Key Responsibilities
- Process reservation requests, changes, and cancellations in a timely and efficient manner.
- Ensure that all correspondence is replied within 24 hours.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
Requirements
- At least 1 year experience in a similar role.
- Fluent in English (Written and Spoken).
- Excellent telephone & email etiquette.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development.
How to Apply
Please submit your application, including your resume and a cover letter, to [insert contact information].
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