Cluster Reservations Host

1 month ago


Singapore SSG HOTELS PTE. LTD. Full time
Job Summary

SSG Hotels Pte. Ltd. is seeking a qualified Cluster Reservations Agent to join their team. The successful candidate will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities
  • Process reservation requests, changes, and cancellations in a timely and efficient manner.
  • Ensure that all correspondence is replied within 24 hours.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.

Requirements
  • At least 1 year experience in a similar role.
  • Fluent in English (Written and Spoken).
  • Excellent telephone & email etiquette.

What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information].



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