Manager, Product Support Services
4 days ago
Location: Singapore
Company: United Overseas Bank Limited
About United Overseas BankUnited Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network of over 500 branches and offices across 19 countries and territories in the Asia Pacific, Europe, and North America. Our core values - Honorable, Enterprising, United, and Committed - steer our actions and decisions.
Department OverviewThe Global Markets division is dedicated to delivering financial guidance, products, and tailored solutions to clients across a diverse range of asset classes.
Key Responsibilities- Gather user requirements from front office traders to ensure alignment with business needs.
- Engage in system design and facilitate user acceptance testing.
- Conduct user acceptance testing on behalf of end users to validate system functionality.
- Develop comprehensive processes that encompass the entire trade life cycle.
- Maintain communication with front office teams regarding implementation initiatives.
- Investigate and address issues raised by front office personnel.
- Collaborate with vendors to troubleshoot and resolve system-related challenges.
- Deliver training sessions on front office platforms to enhance user proficiency.
- Manage user inquiries and ensure prompt resolution of issues.
- Bachelor's degree in Business, Finance, Computer Science, or a related field.
- A minimum of 3 years of experience in front office support or a middle office role.
- Strong understanding of Treasury Products and associated workflows.
- Familiarity with FX electronic trading platforms is advantageous.
- Excellent analytical and problem-solving capabilities.
- Strong communication and relationship management skills.
- Self-motivated, resourceful, and proactive in approach.
We welcome applications from fresh graduates in relevant disciplines.
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