Manager, Product Support Services

4 days ago


Singapur, Singapore United Overseas Bank Full time
Assistant Vice President, Product Support - e-Platforms Business Analyst, Global Markets

Location: Singapore

Company: United Overseas Bank Limited

About United Overseas Bank

United Overseas Bank Limited (UOB) stands as a prominent financial institution in Asia, boasting a vast network of over 500 branches and offices across 19 countries and territories in the Asia Pacific, Europe, and North America. Our core values - Honorable, Enterprising, United, and Committed - steer our actions and decisions.

Department Overview

The Global Markets division is dedicated to delivering financial guidance, products, and tailored solutions to clients across a diverse range of asset classes.

Key Responsibilities
  • Gather user requirements from front office traders to ensure alignment with business needs.
  • Engage in system design and facilitate user acceptance testing.
  • Conduct user acceptance testing on behalf of end users to validate system functionality.
  • Develop comprehensive processes that encompass the entire trade life cycle.
  • Maintain communication with front office teams regarding implementation initiatives.
  • Investigate and address issues raised by front office personnel.
  • Collaborate with vendors to troubleshoot and resolve system-related challenges.
  • Deliver training sessions on front office platforms to enhance user proficiency.
  • Manage user inquiries and ensure prompt resolution of issues.
Qualifications
  • Bachelor's degree in Business, Finance, Computer Science, or a related field.
  • A minimum of 3 years of experience in front office support or a middle office role.
  • Strong understanding of Treasury Products and associated workflows.
  • Familiarity with FX electronic trading platforms is advantageous.
  • Excellent analytical and problem-solving capabilities.
  • Strong communication and relationship management skills.
  • Self-motivated, resourceful, and proactive in approach.

We welcome applications from fresh graduates in relevant disciplines.



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