Customer Support Excellence Professional

7 days ago

Singapore beBeeExcellence Full time $80,000 - $120,000
Job Opportunity

We are seeking a Customer Support Excellence Specialist to join our team.

This role is responsible for delivering exceptional service to our valued customers. As a key liaison between customers and technical support, you will play a crucial role in driving improvements and ensuring excellence at every phase of the customer journey.

Key Responsibilities:

  • Establish strong relationships with customer operational teams.
  • Act as a single point of contact for escalation and operational concerns for assigned customers.
  • Provide timely reporting on open service requests and RMA (HW replacements).
  • Identify and proactively address issues to improve customer satisfaction.
  • Participate in Quarterly Business Review meetings and provide trending and gap analysis.
  • Understand customer business requirements and align solutions accordingly.
  • Plan, manage, and collaborate with technical resources to deliver Expert Care services/deliverables to customers.

Required Skills and Qualifications:

  • A self-motivated individual dedicated to exceeding client expectations.
  • Strong communication and interpersonal skills.
  • Good command of English.
  • In-depth understanding of IP Transport network products/solutions in telco service provider environments.
  • Drive for continuous learning, results-orientation, and teamwork.
  • Professional and concise communication (written and verbal).
  • Ability to perform under pressure and in disruptive environments where priorities can change.
  • Excellent working relationships with other customer service organizations.

Benefits:

  • Certifications: ITIL v.4, CCNA.
  • Incident Manager/Service Manager background.
  • Bachelor's degree with 5-7 years of relevant work experience.

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