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Programme Coordinator

2 months ago

Singapore MyCareersFuture Full time

Job Summary

We are seeking a highly organized and detail-oriented Programme Coordinator to join our team at MyCareersFuture. As a Programme Coordinator, you will play a critical role in supporting the growth of our MSc Programmes Office.

Key Responsibilities

  • Oversee and manage the admissions administration and processes, including reviewing application materials, organizing and conducting interviews, and preparing reports and admissions materials for management review.
  • Liaise with prospective applicants on application documentation and submissions.
  • Provide support to students for admissions-related matters, such as the application process and matriculation.
  • Collaborate closely with faculty in conducting and transcribing admission interviews.
  • Contribute to the review and improvement of admissions processes.
  • Conduct administrative briefing sessions for students.
  • Provide admission and general counselling to students.
  • Train and mentor junior staff as required.
  • Deliver a superior level of customer service and programme satisfaction to internal and external stakeholders.
  • Support Welcome Sessions, Orientation, and other programme events organized by the MSc Programmes Office.

Requirements

  • Degree from a reputable University in any discipline.
  • Minimum 3 to 5 years of relevant work experience dealing with adult learners in a higher education institution.
  • Excellent oral and written communication skills with the ability to confidently engage and consult with senior-level internal and external stakeholders.
  • Strong organizational ability and high attention to detail in tracking and managing admissions for academic programmes.
  • Observant in identifying process, operational, and service gaps and propose solutions.
  • Passionate in seeking constant improvements to processes and service delivery.
  • Strong customer service focus in cross-cultural environments.
  • Self-driven with a high level of autonomy and yet be a team player simultaneously.
  • Able to set priorities, multi-task, and work under pressure.
  • Proactive and demonstrate creative, innovative, and service-oriented approaches to problem solving.
  • Willingness to adopt flexible work hours and undertake business travel if needed.
  • Internet savvy with good computer (Microsoft Office Applications) skills.