Reservations Sales Officer

2 days ago


Singapore MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled Reservations Sales Officer to join our team. As a key member of our sales team, you will be responsible for receiving, confirming, and processing hotel reservations.

**Key Responsibilities:**

  • To receive and process reservation requests in a timely and efficient manner.
  • To assist in the compilation of statistical data related to room reservations.
  • To handle inquiries and obtain accurate information regarding reservation details.
  • To answer and process reservation requests, ensuring all information is properly recorded in the system.
  • To familiarize with regular callers and acknowledge them by using names and telephone courtesy.
  • To advise callers on reservation confirmations, including information on room availability and rates.
  • To politely decline reservations on closed-out dates and offer alternative dates or recommend other hotels.
  • To maintain up-to-date knowledge of available rooms and changes in hotel room rates.
  • To update and maintain a Reservation Request Form File.
  • To contribute to maximizing room sales by upselling and promoting hotel services.
  • To perform daily checks on reports for No-Show, Traces, Arrival, and other key performance indicators.
  • To perform close-out procedures for channels through the Travel Agent close-out Calendar or via extranet system or via Channel Manager.
  • To ensure timely clearing of Corporate/FIT, Travel Agent/Online Travel Agent/Group Reservation email mailbox.

**Requirements:**

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in hotel reservation systems and software.
  • Ability to work independently and as part of a team.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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