Senior Sales Quality Assurance Professional

3 weeks ago


Singapore HSBC Full time

Role Overview

We are seeking a high-calibre professional to assume the role of Assistant Vice President, Sales Quality. This position is responsible for ensuring that all Wealth and Retail trades are in compliance with the Group Standards and local regulatory framework.

Key Responsibilities

  • Perform a thorough review of Wealth and Retail trades to ensure adherence to Group Standards and local regulatory requirements.
  • Support the implementation of Global Minimum Standards Sales Quality principles and guidelines in a timely manner.
  • Lead the quarterly reporting exercise to MAS regarding the Balance Scorecard Framework.
  • Resolve queries raised with or from the sales force satisfactorily.
  • Perform Root Cause analysis (RCA) of identified issues and ensure RCA commentary is relevant in line with Group Guidelines.
  • Deal with enquiries from the sales force, customers, and third parties.
  • Ensure all areas of risk are considered and take the correct remedial action.
  • Ensure policies and procedures are followed and updated.
  • Ensure external and internal regulatory guidelines are consistently applied, maintaining the operational integrity of the department.

Requirements

  • Qualification in Financial Planning is preferable.
  • Comprehensive knowledge of Financial Services/industry/products/regulation.
  • Strong decision-making skills.
  • Ability to communicate at all levels with confidence (written and verbal).
  • Comprehensive knowledge of the BSC Framework.

Location

The successful candidate will be required to work in Singapore.

About HSBC

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

HSBC Careers

For more information about HSBC and our career opportunities, please visit https://www.hsbc.com/careers.



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