Lead quality assurance professional

1 month ago

Singapore Nike Full time

Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game. NIKE, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team. WHO YOU’LL WORK WITH You will report into the Sr. Manager of Quality Assurance based in Portland, Oregon and be our liaison between the region and the global Quality Assurance team. You will represent regional Quality Assurance across our People Solutions team, partnering across the organization to ensure we are well represented. Extended stakeholder partners will include other global Quality Assurance Leads, HR Regional Functional Leaders, Technology teams, external consultants, vendors, and Data Compliance & Reporting teammates. WHO WE ARE LOOKING FOR The Lead Quality Assurance Specialist Professional will be versatile, supporting global and regional initiatives that are prioritized across HR to identify and engage our stakeholders and ensure proper quality assurance for critical processes and services. Bachelor's degree in Business, Data Analytics, or related field; or equivalent 5+ years of professional experience in high-profile agency, corporate service and process management organization, and/or employee quality assurance roles supporting globally branded organizations Successful experience in working effectively to support senior executives and the skills to help provide guidance and direction to peers Excellent data collection, analysis skills and strong attention to detail and working knowledge of tools, methods and concepts of quality assurance as well as proficiency in HR Systems and other relevant software applications (example: Workday, Service Now) Ability to communicate plans across a sophisticated matrix on a corporate, regional, and functional basis, including presenting before audiences of various sizes and cultures and working effectively in cross-functional teams WHAT YOU’LL WORK ON You will engage with stakeholders across multiple functions throughout the region to understand quality assurance needs, gather requirements, create, document and update audits and controls, ensure standards and quality assurance governance is maintained, assess service, and process gaps and deliver recommendations for improvement, lead operational management/excellence according to the needs of each function. Prepare and present detailed reports on HR quality metrics, audit findings, and improvement recommendations across People Solutions Work across People Solutions to elevate the purpose and role of quality assurance and build strong relationships with key collaborators throughout People Solutions to understand their quality assurance requirements and provide them with strategic recommendations. Collaborate with HR leadership and cross-functional teams to drive continuous improvement initiatives and promote best practices by providing inputs on key service and process management initiatives. Assist with the creation of internal controls and audits through tool and methodology utilization and collaborating back with our stakeholders to implement Consult and engage with the regional stakeholders to determine future needs and provide support as required. Coordinate with the Global Quality Assurance team to ensure consistency in processes, awareness in team direction, and alignment with HR strategy. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. #J-18808-Ljbffr

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