Silver Generation Office Leadership Position

2 days ago


Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time
About Us

AGENCY FOR INTEGRATED CARE PTE. LTD. is a leading organization dedicated to providing comprehensive care services for seniors in Singapore.

Job Title:Silver Generation Office Leadership Position

This role offers an exciting opportunity to lead our Silver Generation Office team and contribute to our mission of enhancing the lives of seniors through innovative care solutions.

Key Responsibilities
  • Client Engagement and Service Operations
    • Develop and implement effective engagement strategies to optimize the deployment of volunteers, Silver Generation Ambassadors (SGAs)
    • Analyze needs and identify older adults requiring additional care and support, coaching SGAs on the same
    • Consolidate feedback from older adults and partners to track fulfillment, identify and analyze community needs
    • Maintain performance standards, such as approval timelines, outreach targets, and care outcomes
    • Execute process validation to ensure adherence to protocols and quality engagement outcomes
    • C coordinate active ageing programs and functional screenings with community partners and government agencies to meet divisional KPIs
  • Volunteer Management
    • Supervise and motivate SGA teams to engage older adults through house visits and community events, achieving desired outcomes
    • Recruit, train, and retain SGA members, guiding them to meet stipulated performance standards
  • Care Coordination and Community Engagement
    • Coordinate care and support referrals across relevant agencies and community partners seamlessly
    • Build relationships with local stakeholders and partners to identify opportunities for collaboration aligning with the work-plan
    • Organize and support local pilots, including review and evaluation to achieve better social-health outcomes for older adults
    • Support community partners in implementing the AAC Centre model and other initiatives

Job Requirements

  • Degree in any discipline, healthcare, social work, or counselling related field will be an advantage
  • At least 2 years of relevant experience, preferably in healthcare, social services, or community engagement. Candidates with no relevant experience may apply too.
  • Passion in communication or outreach work on public policies
  • Strong ability to mobilize people into action
  • Good people and communication skills
  • Dependable and good problem-solving skills
  • Ability to work in fast-paced and dynamic work environments
  • Able to work after office hours when required
  • Only Singaporeans
Estimated Salary: SGD 8,000 - 10,000 per month

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