IT Systems Leadership Position
5 days ago
We are seeking a skilled and experienced IT Technical Lead to join our team in Central Jurong Area. This is a fantastic opportunity to leverage your technical expertise and leadership skills to drive the success of our organization.
Job SummaryThe successful candidate will be responsible for managing a team of L1-L2 System Engineers, providing hands-on technical support, and coordinating system maintenance plans. You will also be required to prepare and issue monthly project reports using Digitalization/BI Tools and actively participate in project tenders.
Key Responsibilities- Team Management: Oversee a team of 1-3 L1-L2 System Engineers, scheduling them for system maintenance plans and ensuring seamless day-to-day operations.
- Technical Support: Provide hands-on L2-L3 IT System Technical Support as needed, guiding team members and resolving complex technical issues.
- Customer Management: Manage customer feedback, requests, and incidents, ensuring timely resolutions and maintaining high levels of customer satisfaction.
- Reporting and Analysis: Prepare and issue monthly project reports using Digitalization/BI Tools, focusing on SLAs, KPIs, financial targets, and other key performance indicators.
- Tender Participation: Actively participate in or prepare project tenders, ensuring compliance with organizational requirements and best practices.
- Splunk Management: Manage and configure Splunk products for project systems, optimizing their effectiveness and efficiency.
- Meetings and Communications: Conduct operation meetings with internal and external customers, vendors, and stakeholders as required, ensuring clear communication and collaboration.
- Experience: A minimum of 3-4 years of IT System Engineering (L2-L3) experience, preferably with leadership working experiences of at least 1 year.
- Driving License: Must possess a Class 3 driving license with a good driving record, enabling you to travel to various work sites.
- Software Proficiency: Proficient in MS Office (Words, PowerPoint, and Excel), with the ability to adapt quickly to new tools and technologies.
- Availability: Comfortable and able to provide 24/7 technical support in case of urgency and after office-hours.
- BI Tools Experience: Experienced in using BI Tools such as Tableau or Power BI for project reporting purposes.
- Certifications: Possessing CCNA certification or higher is advantageous but not mandatory.
The estimated salary range for this position is $80,000 - $120,000 per annum, depending on qualifications and experience. We offer attractive employee benefits, including an annual variable bonus and other perks.
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