Operations Director

4 days ago

Singapore New Life Community Services Full time
About Us

New Life Community Services is a not-for-profit social service agency dedicated to empowering children, youths, and seniors to create a positive impact in their communities.

Job Title: Operations Director - Silver CareRole Summary

The Operations Director for Silver Care will lead the management of our centres, ensuring alignment with organisational objectives and delivering high-quality services to meet community needs.

Key Responsibilities:
  • Organisational Values & Compliance
    • Promote NLCS policies, mission, and values, upholding organisational standards in all aspects of Centre operations.
  • Programme & Service Management
    • Lead the design and delivery of core programmes, including Active Ageing, Befriending, Referral services, and Outreach initiatives to cater to community demands.
  • Community Partnerships & Outreach
    • Foster strategic relationships with community partners to establish service linkages and extend the Centre's support network.
  • Volunteer Management
    • Oversee volunteer recruitment, training, and matching processes, connecting volunteers with seniors in need of befriending and activity support.
    • Implement best practices in volunteer management to ensure quality experiences and positive impacts for both volunteers and clients.
    • Empower active seniors to volunteer and support other vulnerable seniors through meaningful engagement in these programmes.
  • Staff Development & Supervision
    • Manage staffing, including manpower planning, performance evaluations, and required training, while fostering a supportive environment that encourages mentorship and professional growth.
  • Mandatory Compliance & Safety Standards
    • Ensure full compliance with health, safety, and regulatory standards, implementing emergency preparedness plans and regular safety audits to safeguard the well-being of all.
  • Data Management & Reporting
    • Maintain accurate data collection on clients and programmes, adhering to data protection policies.
    • Prepare monthly reports for management and statutory board accurately and timely.
  • Policy Development & Quality Improvement
    • Contribute to policy development and enforcement, enhancing programme quality and promoting healthy aging.
    • Lead initiatives to improve Centre systems, operational processes, and risk management practices.
  • Strategic Leadership & Operations
    • Support strategic planning and operations for the Active Aging Centre, ensuring alignment with organisational goals and community needs.
    • Contribute to the annual strategic plan, budget proposals, and reporting processes to guide and strengthen Centre performance.

Requirements:

  • Minimum 3 to 5 years of relevant experience.
  • Passionate about working with seniors and volunteers.
  • Team player with strong communication, interpersonal, and organisational abilities.
  • Able to lead in a collaborative and dynamic environment, fostering teamwork and growth.
  • Strong sense of agility and adaptability, able to handle diverse challenges and changes.
  • Able to work under pressure and deliver results, showing resilience and focus.
  • Proficient in Microsoft Office applications for efficient administrative work.

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