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CDD Onboarding Manager

1 week ago

Singapore DBS Bank Limited Full time
About the Role:

The Senior Associate will be responsible for leading a team of professionals responsible for end-to-end CDD onboarding and account opening processes for DBS Bank Limited's International Banking Group (IBG) customers.

Responsibilities

  • Lead a high-performing team of 4-5 staff members to drive operational efficiency and effectiveness in CDD onboarding and account opening processes.
  • Perform independent checks to ensure quality of CDD records, including account opening documents, and screening assessments performed by team members.
  • Collaborate with internal stakeholders to drive stronger partnerships and improve customer onboarding journeys.
  • Deliver coaching, performance development, and identify staff training needs based on productivity and quality metrics.
  • Assist with ad-hoc tasks, such as preparing internal team reports, supporting remediation exercises, participating in User Acceptance Testing (UAT), and other initiatives as required.
  • Stay up-to-date with industry developments, including money laundering, terrorist financing, and sanctions issues.

Requirements

  • Minimum of a Bachelor's degree.
  • Minimum 6 years of AML/KYC experience with a proven track record in CDD onboarding and/or account opening fields.
  • Strong understanding of AML, CFT, and Sanctions-related knowledge, including KYC requirements.
  • Proficient in name screening and materiality assessment.
  • Ability to multi-task, be detail-oriented, and organized in managing high daily volumes and priorities in a fast-paced environment.
  • Strong supervisory and interpersonal skills with interest in coaching and developing people.
  • Strong analytical ability and inquisitive mind towards process and workflow improvement.
  • Good verbal and written communication skills.
  • An advocate of experimentation and innovation when assigned new tasks or projects.
  • Possess intermediate proficiency in Microsoft tools, including Word, PowerPoint, and Excel.
  • ACAMS or ICA professional certification is a plus.