User Onboarding Manager

4 days ago

Singapore STRIPE PAYMENTS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups, SMBs, and enterprises with a more scalable onboarding approach.

Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 12-week onboarding engagement. Users also gain access to implementation resources to stay aligned with Stripe's best practices.

What you'll do

As the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate Onboarding Specialists team, you'll proactively engage users and shepherd them through the integration process.

Responsibilities
  • Proactively engaging and guiding users through the Stripe implementation process
  • Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached
  • Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf
  • Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists.
  • Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
  • Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
  • Measuring and reporting on the progress and completion of user implementations
Who you are

We're looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements
  • Corporate internship or 1-3 years of relevant professional experience
  • Experience in a customer-facing environment
  • Strong analytical, quantitative and operational capabilities
  • Comfort in operating in a highly ambiguous and fast paced environment
  • Experience collaborating on multiple projects or initiatives simultaneously
  • BSc or equivalent degree in a related field (technology, business administration, project management etc,)
  • Exceptional communication and presentation skills
  • Native fluency in Mandarin Chinese is required for this role
  • This role requires in-office participation three (3) days per week in our Singapore office
Preferred qualifications
  • Strong technical aptitude
  • Project management training or certification
  • Payments/ ecommerce experience
  • Experience working in a Professional Services organization or in a customer success/support organization
  • A familiarity with APIs

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits
The annual salary range for this role in the primary location is S$106,400 - S$159,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Tell employers what skills you have

Designer
Autonomy
Customerfacing
PRINCE2
Mandarin Chinese
Customer Success
Project Management
Presentation Skills
Process Optimization
Business Analyst
Direct Marketing
Professional Services
Retirement
Marketing Analytics
Adobe Photoshop

  • Customer Onboarding Manager

    4 days ago

    Singapore BRAZE PTE. LTD. Full time

    Roles & ResponsibilitiesOur mission is to help customers grow by driving value, delivering world-class support, challenging the status quo and creating solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We've got a talented team of One-Time Services experts dedicated to help customers get...

  • Client Onboarding Functional Business Analyst

    2 weeks ago

    Singapore PERCEPT SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties:Establish and manage a cross-functional Working Group to facilitate project coordination. Gather and analyze business requirements for the Client Lifecycle Management project. Collaborate with cross-functional teams including the Front Office, Client Onboarding team, Operations, Compliance, and Technology to ensure ...

  • Wealth Management Onboarding Analyst

    1 week ago

    Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesPerform onboarding processing including document review and account set-up. Ensure adherence to regulations, guidelines, standards and policies. Maintain in-depth awareness of potential legislative and policy breaches and act to proactively prevent their occurrence. Provide support to internal clients through hotline/advisory...

  • Client onboarding specialist

    3 weeks ago

    Singapore NEW TONE CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation and...

  • Wealth Management Onboarding Specialist

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesYour roleWe're looking for a Client Onboarding Specialist to:Be the dedicated point of contact for front-to-back support throughout the client onboarding journey. Engage directly with client advisors to understand client profile, assess documentation requirements and capture required inputs. keep up with evolving business...

  • Head of Onboarding and Risk Management

    3 days ago

    Singapore DBS Bank Limited Full time

    Business FunctionAs a key member of the Private Banking team, you will be responsible for leading and supervising a team of KYC officers to support the onboarding of Private Banking and TPC accounts. You will work closely with Front Office stakeholders to provide metrics on productivity volume, key issues, and develop plans to meet business needs. In...

  • Client Onboarding Specialist

    2 weeks ago

    Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    Roles & Responsibilities[Job ID: 969679]A Banking Client Onboarding Specialist is responsible for managing the end-to-end process of onboarding new clients to the bank, ensuring a seamless and efficient experience. This role involves verifying and collecting necessary documentation, performing KYC (Know Your Customer) and AML (Anti-Money Laundering) checks,...

  • Onboarding & KYC Intern

    1 week ago

    Singapore SBI DIGITAL MARKETS PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:The Onboarding and KYC role performs a wide variety of onboarding life cycle activities including collecting of onboarding documents, performing KYC screenings and account opening.Principal Duties and Responsibilities:Perform Know-Your-Customer (KYC) checks on prospective customers at onboarding such as KYC screening...

  • Client Onboarding Specialist

    3 weeks ago

    Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    Roles & Responsibilities[Job ID: 969679]A Banking Client Onboarding Specialist is responsible for managing the end-to-end process of onboarding new clients to the bank, ensuring a seamless and efficient experience. This role involves verifying and collecting necessary documentation, performing KYC (Know Your Customer) and AML (Anti-Money Laundering) checks,...

  • Client Onboarding

    2 weeks ago

    Singapore PAGE PERSONNEL RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesExcellent opportunity to join a global investment bank 6 months contract, opportunity to extendAbout Our ClientThe client is a leading global investment banking, securities, and investment management firm. The firm operates offices worldwide, with a strong presence in major financial hubs like London, Hong Kong, Tokyo, and Frankfurt,...

  • Client Onboarding Specialist

    3 weeks ago

    Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    Roles & Responsibilities[Job ID: 969678]The Client Onboarding Specialist plays a critical role in ensuring that all client documentation and account information are processed in line with regulatory requirements and internal policies.Responsibilities:Proactively manage the acquisition and onboarding of new clients Coordinate with internal stakeholders...

  • Assistant Manager

    2 days ago

    Singapore Recruit Express Pte Ltd Full time

    About Us:Recruit Express Pte Ltd is a leading recruitment agency that provides personalized services to clients across various industries. Our team of experts has extensive experience in recruitment and talent acquisition.Job Summary:We are seeking an experienced HR specialist to join our team as Assistant Manager - Recruitment and Onboarding. The successful...

  • End User Support Engineer

    3 weeks ago

    Singapore NTUC ENTERPRISE NEXUS CO-OPERATIVE LIMITED Full time

    Roles & ResponsibilitiesNTUC Health Co-operative Limited Singapore, Singapore (Hybrid)About NTUC Health:NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building...

  • User Experience

    1 week ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesWe are seeking passionate and driven User Experience (UX) Designer. This role offers opportunities for both Junior and Lead-level, where you will be responsible for designing impactful and user-centered digital experiences that improve public services across multiple platforms, including web and mobile applications.Job...

  • User Experience

    1 week ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesWe are seeking passionate and driven User Experience (UX) Designer. This role offers opportunities for both Junior and Lead-level, where you will be responsible for designing impactful and user-centered digital experiences that improve public services across multiple platforms, including web and mobile applications.Job...

  • User Specialist

    8 hours ago

    Singapore OCBC Full time

    What you do Manage and oversee end-user services & operations to provide technical support for PCs and notebooks within a large-scale enterprise. Analyse end-user computing performance to optimize performance and ensure interoperability with security and collaboration software. To lead in troubleshooting and root cause analysis during incident, and...

  • Client Onboarding Analyst

    2 weeks ago

    Singapore AD ASTRA CONSULTANTS PRIVATE LTD. Full time

    Roles & ResponsibilitiesRole PurposePerform onboarding processing including document review and account set-up. Ensure adherence to regulations, guidelines, standards and policies. Maintain in-depth awareness of potential legislative and policy breaches and act to proactively prevent their occurrence. Provide support to internal clients through...

  • End User Support Engineer

    3 weeks ago

    Singapore LIVE NATION (SINGAPORE) HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesLive Nation Entertainment (LNE) is the world's leading provider of live entertainment, promoting more than 40,000 shows annually for over 5,000 artists across 46 countries. Across Asia, we deliver the best all-round entertainment offering, with international headline concert tours, intimate boutique music events, family entertainment,...

  • Recruitment and Onboarding Expert

    22 hours ago

    Singapore Recruit Express Pte Ltd Full time

    We are looking for a skilled and experienced HR professional to join our team as a Part-Time Human Resources Assistant. In this role, you will be responsible for:Administering onboarding and offboarding processesManaging staff medical claims and leave recordsAssisting in the implementation of HR policies and proceduresYou will work closely with the HR...

  • User Experience

    4 days ago

    Singapore ACTIVATE INTERACTIVE PTE LTD Full time

    Roles & ResponsibilitiesDescriptionActivate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove...