
Night Hotel Operations Coordinator
1 day ago
We are seeking a seasoned Operations Manager to oversee our hotel operations during non-standard hours. This role is crucial in ensuring smooth operations, guest satisfaction, and staff supervision.
The ideal candidate will have at least 5 years of hands-on experience in hotel operations in Singapore. They must possess strong leadership, communication, and problem-solving skills to effectively manage night shifts and weekend operations.
Key Responsibilities:
- Manage and oversee all hotel operations during night shifts and weekends.
- Lead and support night shift teams, including Front Office, Housekeeping, F&B, and Security.
- Ensure smooth check-in/check-out processes and address guest needs or complaints promptly.
- Handle night audits and ensure accurate reporting of daily revenue and occupancy figures.
- Monitor service quality, cleanliness, and safety across the hotel.
- Respond to emergencies, handle incidents, and coordinate with relevant departments.
- Ensure handover of all important matters to the day team for continuity.
- Uphold company standards and ensure compliance with Singapore's hotel regulations.
- Train and guide night staff to maintain high service standards.
Requirements:
- Minimum 5 years of hotel operations experience in Singapore is mandatory.
- Proven track record of managing night shifts and weekend operations.
- Strong leadership, communication, and problem-solving skills.
- Good knowledge of local hospitality regulations and service standards.
- Proficiency in hotel property management systems (e.g., Opera, Fidelio).
- Diploma or Degree in Hospitality Management or related field preferred.
- Able to work independently and make decisions during critical situations.
Essential Skills:
Front Office
Property Management Systems
Leadership
Microsoft Office
Microsoft Excel
Housekeeping
Inventory
Hospitality Management
Compliance
Project Management
Opera
Audits
Customer Service
Able To Work Independently
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