Hotel Night Auditor/reception

2 weeks ago

Singapore LVND HOTELS PTE. LTD. Full time

**Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience is preferred but not essential.
**Responsibilities**
- This position is for **permanent night shift **in hotel environment.
- Responsible for the daily operations at front desk and focus on guest services.
- Responsible for Front desk activities, guest services, check in and check out, front desk administrative tasks, tidy up of admin documents as workflow from the morning and afternoon shifts.
- Reconcile the hotel’s daily accounting to ensure and accurate assessment of both room and revenue collection
- Prepare for next day’s arrival and departures and print relevant reports. Hand over to morning shift with night audit processes.
- Handle technical work in terms of rate checks, room allocation and all other night audit functions
- Assist Night Auditor with the admin work. And assisting guests with all requests
- Handle last minute bookings and reservations
- Coordinate guest requests with Housekeeping and F&B department
- Have strong communication skills both verbal and written
- Coordinate the guests requests and important information throughout the hotel with all departments

**Requirements**:

- A positive attitude, friendly and outgoing person
- Enjoys guest services as his or her main job - passionate about customer service
- A strong team player & willing to help everyone
- Likes new challenges and can work under pressure
- Willing to learn new things
- Strong administrative skills & Strong time management Skills
- Well-disciplined and can work independently
- Committed and reliable & always has a CAN DO attitude
- Understand to take this role as a career in hotel industry
- Flexible to work overtime on need basis ( over time works is paid extra time)
- Welcomes learning and has strong organisation skills
- Great personality - bubbly and enthusiastic
- Great personality & happy person
- Good customer service skills
- Passion for hospitality and likes to work in a hotel environment
- Detailed person with a commitment to the Job

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