
Night Manager
3 days ago
Job Overview
The Night Manager oversees the night operations of the front office , soliciting for feedback, addressing service and product issues. He/she ensures the smooth delivery of exceptional services to guests.
Key Responsibilities:
- Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
- Assignment of rooms for all arrivals
- Monitor and control guest's credit status to ensure that payment is collectable and received on time
- Ensure that all arrival rooms are checked and the amenities in the room prior the guest's arrival
- Welcome and bid farewell to all VIP guest
- Be familiar with and ensure that all preparations for arrivals and departures are well organized
- Ensure that the lobby and the public areas are kept clean and maintained at all times
- Handle complaints or incidents/accidents occurring in the hotel and report the
- incidents handled accordingly in the Log Book
- Scheduling of staff
- Maintaining complete knowledge of hotel features and offerings
Talent Profile:
- Minimum Diploma in Hospitality Management
- 2-3 years of supervisory experience in guest services or front desk operations
Front Office
Leadership
Property Management
Housekeeping
Job Descriptions
VIP
Property
Investigation
Hospitality Management
Opera
Wellbeing
Human Resources
Customer Service
Scheduling
Hotel Management
Hospitality
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