Hotel Service Ambassador
5 days ago
Job Summary
The Hotel Service Ambassador is responsible for providing exceptional service to guests, ensuring a seamless experience from arrival to departure. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a team environment.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Coordinator. In this role, you will be responsible for greeting guests, handling luggage, and providing assistance with inquiries and service requests.
Key Responsibilities:
- Greet and welcome guests at the main entrance, using their names whenever available.
- Liaise with the front desk for all arrivals and departures.
- Assist in driveway management, opening and closing vehicle doors.
- Ensure the collection and delivery of guest luggage and equipment in an efficient and timely manner.
- Provide information and other assistance to guests when required.
- Maintain the cleanliness of the entrance and baggage room.
- Assist the concierge to book taxis upon guest request.
- Alert Security or Duty Manager of suspicious individuals or articles in the lobby.
- Maintain complete knowledge of all hotel products and services.
Qualifications & Experience
To be successful in this role, you should have a secondary/high school education, good reading and oral proficiency in English, and the ability to speak other languages (an advantage). No experience is required, as training will be provided.
What We Offer
We offer a centralized location, 5-day workweek, duty meals, uniforms, comprehensive medical benefits, birthday leave, caregiving leave, AWS, F&B discounts, and worldwide hotel discounts.
Salary: SGD $35,000 - $45,000 per annum, depending on experience.
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