Director of Operations Excellence

5 days ago


Singapore DBS Bank Limited Full time
Company Overview
DBS Bank Limited operates as a Regional Processing Center (Hub & Spoke) supporting Global Financial Markets businesses in the region. This model allows for scalability while remaining agile in product and service offerings in the fast-evolving market environment.

As Global Financial Markets business expands product offerings in the region, coupled with the dynamic regulatory environment, DBS Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Ops Excellence Team (OET) support roles, exposure to engage with Line of Business managers in GFMO, and stakeholders in other Business Units. Co-create and co-partner in our continual pursuit towards Ops Excellence and Quality.

Job Description
Think strategically in the pursuit of DBS' Business intent, deliver Ops Excellence/Analytics visualization Dashboards to integrate into GFMO Workbench, in line with the objectives of the Firm. Prepare and provide monthly Service Level performance scorecards for driving Ops excellence and quality. Review legacy processes and exception handling to eliminate toil in processes and cultivate FO changing behaviour. Be data-driven, measure GFMO Performance Service and Quality Level via DDOM (Data Driven Operating Model) Dashboards. Drive Digitalization on STP Initiatives between GFM and GFMO, OPPR digital adoption track and Legacy Reviews. Understand levers and drivers to drive performances and ways to improve Digital Adoption. Provide Analytic insights and identify opportunities for OET Roadmap. Conduct partnership engagement forums with Business Units and facilitates initiatives discussions between Business Partners, Tech, Regional Managers, and Ops. Manage standardization and deviation management across regional entities. Front to Back Review of Ops Effectiveness and Value capture. Point of contact for Regional Engagement, Stakeholder engagement, and Change Management. Embraces PRIDE, communicates, and shares information with the team, promotes team collegiality.

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