Travel Experience Curator

2 weeks ago

Singapore beBeePassenger Full time $100,800 - $138,000

Job Opportunity:

We are seeking an experienced professional to join our team and shape the passenger experience at Changi Airport.

The ideal candidate will have the opportunity to drive operational enhancements, curate travel experiences, and streamline operations through capacity optimisation, wayfinding design, and sensor data analytics.

Key Responsibilities:

  • Conduct Capacity Assessments and Optimisation: Conduct in-depth analysis of capacity utilisation at key touchpoints and initiate change to optimise resource allocation. Collaborate with internal and external stakeholders to support the change process.
  • Lead Sensor Data Analytics: Develop and prioritise use cases associated with the use of sensor data to drive operational enhancements on ground. Coordinate closely with diverse teams and stakeholders to solve problem-statements and drive decision-making on ground.
  • Innovative Wayfinding Design: Explore various communication channels/tools (whether digital or physical) to nudge passengers' behaviour at key touchpoints and shape a new travel experience at Changi Airport.

Requirements:

  • Good degree in any discipline, preferably with at least 2-3 years of relevant working experience. Candidates with no experience are welcome to apply.
  • Experience in data analytics and design or cognate disciplines is desirable.
  • Strong ability to work independently, while also possessing excellent stakeholder engagement and collaboration skills, within a fast-paced environment.
  • Good communication, written and presentation skills.

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