Leadership Roles in IT Service Management

1 week ago

Singapore beBeeService Full time $90,000 - $120,000
body{font-family:Arial, sans-serif;}p{margin-bottom:1em;}Job Title

Service Delivery Director

About the Role

We are seeking a highly skilled Service Delivery Director to lead our IT service management team. The ideal candidate will have a strong background in ITIL practices and experience in implementing and maintaining IT service management processes.

The successful candidate will be responsible for overseeing the delivery of high-quality IT services, ensuring that our service management processes align with ITIL standards, and collaborating with cross-functional teams to align IT services with business needs and objectives.

Key Responsibilities
  • Lead the service management team to ensure efficient and effective delivery of IT services
  • Implement and maintain ITIL-based service management processes, including incident management, problem management, change management, and continuous service improvement
  • Collaborate with cross-functional teams to align IT services with business needs and objectives
  • Monitor service performance metrics and conduct regular reviews to identify areas for improvement
  • Manage service level agreements (SLAs) and ensure compliance with contractual obligations
  • Act as a point of escalation for complex service issues and coordinate resolution efforts
  • Facilitate communication between technical teams, stakeholders, and customers to ensure transparency and understanding of service-related matters
Required Skills and Qualifications
  • ITIL foundation certification
  • Proven experience in IT service management and familiarity with ITIL practices
  • Strong background in data analytics, with the ability to understand and engage in technical discussions
  • Previous experience with SAS (Statistical Analysis System) is advantageous
  • Project management experience, with a track record of successfully leading and delivering IT projects
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving abilities
  • Exceptional communication and interpersonal skills, with the ability to interact effectively at all levels of the organization
What We Offer

We offer a competitive remuneration package commensurate with your work experience, where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, guided by our FWA Policy.

We also offer:

  • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

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