Expert in Delivering Exceptional Guest Experiences

4 days ago

Singapore beBeeGuestExperience Full time $90,000 - $120,000
Lead Guest Experience Professional

We are seeking a seasoned professional to lead our Guest Experience team. As an Assistant Manager, Concierge, you will be responsible for delivering exceptional service to our guests.

  • Deliver prompt, personalized responses to guest inquiries
  • Handle guest concerns and special requests with confidence and discretion
  • Serve as a knowledgeable resource for hotel information and local area insights
  • Accurately manage the processing of packages, messages, and mail
  • Keep Concierge materials and digital tools up to date
  • Cultivate relationships with local partners to gain access to exclusive experiences
  • Assist with luggage and package storage and retrieval
  • Use internal systems to record preferences and track special arrangements
  • Support administrative duties such as managing e-attendance and overtime reporting
  • Lead daily Concierge operations in the absence of the Chef Concierge

You will have the opportunity to grow your career while working with a unique and strong culture that values its employees. You will also have access to best-in-industry training and complimentary stays at Four Seasons properties (based on availability).

Requirements:
  • A certified member of Les Clefs d'Or with prior leadership experience in Concierge
  • A leader with emotional intelligence and the ability to mentor and inspire others
  • A deep understanding of the guest journey and commitment to crafting meaningful touchpoints
  • Strong local knowledge and passion for uncovering exceptional guest experiences
  • Excellent interpersonal and organisational skills
  • Comfortable using hotel software and guest experience platforms
Benefits:
  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability)
  • Paid holidays/vacation
  • Dental and medical/life insurance
Schedule & Hours:

This position requires flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and holidays.

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