Building Strong Relationships One Customer at a Time

7 days ago

Singapore beBeeService Full time $3,000 - $6,000
Customer Service Advisor

We are seeking a dedicated individual to join our customer-centric team as a Customer Service Advisor.

Job Description:

The ideal candidate will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. The successful candidate will thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Responsibilities:
  • Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
  • Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
  • Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
  • Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
  • Provide clear, accurate information and offer appropriate solutions to address customer concerns.
  • Collect and present customer feedback to support continuous service improvement.
  • Support the Customer Service Manager in evaluating and enhancing service processes and practices.
Requirements:
  • GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.
  • Minimum 2 years of experience in customer service or sales roles.
  • Prior experience in the automotive industry is a plus, but not required.
  • Basic understanding of vehicle functions and maintenance is preferred.
  • Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
  • Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.
About Us:

We are a member of the Jardine Cycle & Carriage Group, one of the leading automotive groups in Singapore. We have a passion for delivering exceptional journeys to our employees, customers, partners, and communities.

We strive to create people-focused experiences that consistently exceed expectations. Whether it's a customer we serve, an employee we engage, or a brand we carry, we want to support them in creating exceptional journeys for themselves.

We have been recognized for commendable people practices, including HR Asia's Best Companies to Work Platinum Award and Happiest Workplace Award.

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