User Experience Research Lead
2 weeks ago
User Experience Research Lead
Elliott Moss Consulting PTE LTD is seeking a seasoned User Experience Research Lead to drive user research initiatives and service design strategies that enhance digital experiences. As a key member of our organization, you will play a vital role in uncovering deep user insights and translating research findings into actionable product improvements.
About the Role:
- Conduct end-to-end research using methods such as user interviews, surveys, usability testing, and ethnographic studies.
- Develop and maintain research artifacts (personas, journey maps, research repositories) to inform design and business strategies.
- Present research insights to executives and stakeholders, influencing product and business decisions.
- Collaborate with designers, product managers, and engineers to embed research into the product lifecycle.
Requirements:
- 8+ years of professional experience in UX Research, Service Design, or a related field.
- Expertise in mixed-method research (qualitative & quantitative).
- Strong portfolio showcasing research impact on product decisions.
- Strategic mindset with the ability to balance big-picture vision and tactical execution.
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