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IT Service Management Specialist
2 months ago
VOLT SERVICE CORPORATION PTE. LTD. is seeking a highly skilled ITSM Project Manager to lead the implementation of ServiceNow ITSM features and modules. The ideal candidate will have strong experience with ServiceNow implementation and a proven track record of delivering projects on time and within budget.
Key Responsibilities:- Implement ServiceNow ITSM features and modules as per requirements from the company.
- Propose additional modules/features that will be required to meet requirements from ServiceNow users/departments.
- Provide bi-weekly updates to the Company on enhancements, issues and resolution matters.
- Project tracking to ensure enhancement timelines are met.
- Work closely with Functional Developers to handle any changes to project scope.
- Provide administrative support on IT Service delivery and management related matters.
- Support and maintenance of the IT Service Management tool.
- Plan, test and deployment enhancement to the IT Service Management Tool as approved by the management.
- Assist to collate data and information for Change Advisory Board Meeting.
- Experience in managing ServiceNow implementation projects.
- Technical discipline preferably with IT background.
- Experience in governance of ITIL processes, e.g. Change/Problem Management.
- Attention to detail, able to perform detailed forward planning.
- Equipped with good project management and presentation skills.
- Strong interpersonal skills, flexibility, and a collaborative team-oriented problem solving approach are critical.
- Strong analytical capabilities and excellent verbal and written communication skills.
- Fluency in English, the ability to write clearly and concisely is required.
VOLT SERVICE CORPORATION PTE. LTD. is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced ITSM Project Manager looking for a new challenge, please submit your resume and cover letter to apply for this exciting opportunity.