Customer Liaison Representative

1 week ago

Singapore beBeeCustomerService Full time $4,500 - $7,500
Job Title: Customer Service Liaison

We are seeking a highly skilled and detail-oriented Customer Service Liaison to play a pivotal role in our organization.

About the Role:

  • This position involves handling customer inquiries via phone calls, responding to their queries and concerns in a professional and courteous manner. The successful candidate will possess excellent communication skills and be able to resolve issues efficiently.
  • You will be responsible for scheduling new appointments and managing rescheduling as needed, ensuring seamless communication with customers. A high level of organization and time management skills is essential for this role.
  • As a Customer Service Liaison, you will advise applicants on application procedures, eligibility, and related queries, providing guidance and support throughout the process.
  • You will create assessment numbers for new applicants without an existing reference, facilitating efficient processing of applications. This requires strong analytical and problem-solving skills.
  • In addition to these responsibilities, you will provide guidance on other relevant matters, utilizing your knowledge and expertise to deliver exceptional service to our customers.

Benefits of this role include:

  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and growth opportunities
  • A competitive compensation package

Our ideal candidate will possess:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Knowledge of customer service principles and practices

Please note that we are committed to diversity and inclusion in our hiring process. We welcome applications from qualified candidates who share our values and passion for delivering exceptional customer service.

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