Director Patient Experience

2 weeks ago

Singapore beBeePatientExperience Full time $88,480 - $118,160

We are seeking a seasoned professional to lead our patient experience initiatives. The ideal candidate will have a proven track record of building and sustaining a service culture, with excellent leadership and communication skills.

">Job Description

We are looking for an experienced individual to spearhead the development and implementation of patient-centered programs. This role requires a strong understanding of customer service operations and a passion for delivering exceptional experiences.

The successful candidate will be responsible for leading cross-functional teams to drive service delivery excellence, analyzing data to identify trends and opportunities for improvement, and developing impactful training programs to enhance staff knowledge and skills.

Requirements

To be considered for this role, candidates must have a minimum degree with at least 8 years of experience in customer or patient service operations, with a minimum of 2 years in a managerial position. Proven experience in designing, evaluating, and conducting service training is also essential.

Candidates should possess excellent writing, editing, and communication skills, as well as proficiency in conflict resolution, data analysis, and presentations.

Tactics & Skills

Data Analysis: Analyze data to identify trends and opportunities for improvement.
Quality Improvement: Develop and implement initiatives to enhance patient experience and service delivery.
Healthcare: Experience working in a healthcare environment, with a focus on patient-centered care.
Service Recovery: Lead efforts to recover from service failures and improve customer satisfaction.
Conflict Resolution: Resolve conflicts and issues in a timely and effective manner.
Writing: Excellent writing and editing skills to develop compelling content and reports.
Communication Skills: Strong communication skills to engage stakeholders and convey information effectively.
Customer Satisfaction: Focus on delivering exceptional customer experiences and improving satisfaction levels.
Small Business: Experience working in a small business or entrepreneurial environment, with a focus on agility and adaptability.
Customer Service: Provide exceptional customer service and support to patients and families.
Service Delivery: Drive service delivery excellence and continuous improvement.
Call Center: Experience working in a call center environment, with a focus on efficient and effective service delivery.

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