Department Leader
11 hours ago
The Department Leader is responsible for achieving department sales targets, goals, and objectives. This involves monitoring sales figures, analyzing and interpreting data, and discussing this information with the Branch Manager for forward planning.
The Department Leader is also responsible for conducting daily briefings and regular floor walks to ensure that the brand image is maintained, and customer experiences are managed and sustained. They ensure that visual merchandising standards and good housekeeping standards are set and maintained at the highest level.
The Department Leader manages stock levels and controls to ensure stock availability, minimizes aged and damaged stock, and minimizes stock loss. They work closely with buyers and merchandisers to ensure the department shines.
The Department Leader handles customer complaints and is authorized to offer remedies on behalf of the department. They ensure that product knowledge is at its peak among salespeople, conducts shop-floor training to motivate and build the skills of the team.
They deal with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews, and counseling. They ensure that staff understands and adheres to security and operational procedures.
The Department Leader is responsible for any other duties as assigned by management.
Requirements
Education and Experience:
Preferably Diploma or Degree in Retail Management
Knowledge and Experience:
At least 2 years of retail management experience (departmental level)
Strong commercial understanding
Proven track record of achieving sales targets
Experience in staff performance management
Experience in profit and loss management, targets setting
Department product knowledge
Good understanding of labour / retail law, company policies, and procedures
Personal Attributes:
Ability to motivate and lead a team of people
Ability to analyze sales figures; good analytical skills and good business sense
Strong sense of customer service
Confident with high sense of responsibility
Ability to solve problems and make effective decisions
Ability to work under pressure in a fast-paced working environment
Ability to adapt to challenging situations
Ability to handle and prioritize multiple tasks simultaneously
High level of business ethics and integrity
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