Department Leader

11 hours ago


Singapore COURTS (SINGAPORE) PTE. LTD. Full time
Department Leader

The Department Leader is responsible for achieving department sales targets, goals, and objectives. This involves monitoring sales figures, analyzing and interpreting data, and discussing this information with the Branch Manager for forward planning.

The Department Leader is also responsible for conducting daily briefings and regular floor walks to ensure that the brand image is maintained, and customer experiences are managed and sustained. They ensure that visual merchandising standards and good housekeeping standards are set and maintained at the highest level.

The Department Leader manages stock levels and controls to ensure stock availability, minimizes aged and damaged stock, and minimizes stock loss. They work closely with buyers and merchandisers to ensure the department shines.

The Department Leader handles customer complaints and is authorized to offer remedies on behalf of the department. They ensure that product knowledge is at its peak among salespeople, conducts shop-floor training to motivate and build the skills of the team.

They deal with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews, and counseling. They ensure that staff understands and adheres to security and operational procedures.

The Department Leader is responsible for any other duties as assigned by management.

Requirements

Education and Experience:

Preferably Diploma or Degree in Retail Management

Knowledge and Experience:

At least 2 years of retail management experience (departmental level)

Strong commercial understanding

Proven track record of achieving sales targets

Experience in staff performance management

Experience in profit and loss management, targets setting

Department product knowledge

Good understanding of labour / retail law, company policies, and procedures

Personal Attributes:

Ability to motivate and lead a team of people

Ability to analyze sales figures; good analytical skills and good business sense

Strong sense of customer service

Confident with high sense of responsibility

Ability to solve problems and make effective decisions

Ability to work under pressure in a fast-paced working environment

Ability to adapt to challenging situations

Ability to handle and prioritize multiple tasks simultaneously

High level of business ethics and integrity



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