Enterprise Customer Success Manager Singapore

2 weeks ago


Singapur, Singapore Similarweb Full time
Unlock Customer Success with Similarweb

As an Enterprise Customer Success Manager at Similarweb, you will play a pivotal role in driving customer satisfaction and loyalty for our enterprise clients. Your expertise will be instrumental in ensuring our clients derive maximum value from our digital intelligence platform.

Key Responsibilities:
  • Develop and maintain strong relationships with enterprise clients, understanding their business needs and goals.
  • Collaborate with cross-functional teams to design and implement tailored success plans, ensuring seamless onboarding and ongoing support.
  • Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
  • Provide data-driven insights and recommendations to clients, empowering them to make informed decisions and achieve their business objectives.
  • Support the development of new business opportunities, including upsell and cross-sell initiatives.
Requirements:
  • 5+ years of experience in a client-facing customer success role, preferably in a SaaS company.
  • Proven track record of driving customer satisfaction and loyalty, with a strong understanding of digital marketing principles.
  • Excellent analytical and consulting skills, with the ability to quickly discover, digest, and identify solutions to complex problems.
  • Strong presentation and storytelling skills, with the ability to communicate complex data insights to both technical and non-technical stakeholders.
  • Self-motivated, proactive, and results-oriented, with a strong customer focus and ability to work effectively in a team environment.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive compensation package, including benefits and perks.
  • The chance to work with a cutting-edge digital intelligence platform, empowering our clients to make data-driven decisions.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is reflective of the communities we serve.


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