Customer Success Manager II, Enterprise/Specialized Solutions

3 weeks ago

Singapore Braze Full time

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.

We are seeking a highly skilled Customer Success Manager II to join our team and help drive growth and loyalty for our clients.

In this role, you will take on a hybrid of Enterprise and Scale accounts, largely focused on accounts in Thailand, and be responsible for success, implementation, and project management.

You will own customer relationships and adoption, empowering Braze utilization and value for your book of business, and advocate customer feedback to our product team.

Key Responsibilities

  • Develop and execute customized customer success plans to drive growth and retention
  • Proactively analyze customer product usage and provide strategic advice to customers on how to better engage their customers with Braze
  • Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
  • Drive feature adoption through targeted on-going training of clients
  • Maintain ongoing regular contact with clients and solicit and synthesize customer product feedback towards product development ideas

Requirements

  • 3-5 years professional experience with at least 2-4 years relevant experience in a related area, such as Onboarding, Customer Success, Implementations, or Project Management
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams
  • High level of intellectual curiosity and a passion for learning and growth
  • Proven ability to work in a fast-paced environment and adapt to changing priorities and deadlines

Braze Offers

  • Competitive compensation and comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
  • Opportunities for professional growth and development, including training, mentorship, and career advancement
  • A collaborative and inclusive work environment that values diversity, equity, and inclusion
  • A comprehensive Employee Resource Groups (ERGs) program that supports employees from diverse backgrounds and identities

About Braze

Braze is a certified Great Place to Work and a leader in the customer engagement platform space. We are committed to creating a workplace culture that is inclusive, equitable, and supportive of all employees. If you are passionate about customer success and want to join a team that is dedicated to driving growth and loyalty, we encourage you to apply.

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