Global Product Program Manager
7 days ago
TikTok is a short-form mobile video platform that inspires creativity and brings joy to users. With headquarters in Los Angeles and Singapore, and offices worldwide, we aim to build a safe and trustworthy marketplace for users and partners.
Job Description
The Governance and Experience team at TikTok is looking for a skilled Product & Process PM to develop service products and process enhancements. This role will partner with global service centers to drive an excellent service experience for TikTok E-commerce.
Responsibilities
- Partner with Service delivery and Product development teams to assess, define, and propose product solutions.
- Identify product or process problems and opportunities, perform root cause analysis, and provide recommendations for product solutions.
- Understand problems, policies, and risks, effectively translating them into solutions that improve processes and workflows.
- Leverage agile development techniques to create solutions in a rapidly changing environment.
Requirements
- Bachelor's degree or equivalent practical experience.
- 3+ years of experience in customer service operations and strategy, program, or project management.
- Experience working cross-functionally with tech and/or non-tech teams globally.
- Experience driving product and process enhancements in a fast-paced environment.
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