Customer Service Lead

2 weeks ago

Singapore beBeeCustomerService Full time $4,500 - $9,000
Job Overview

We are seeking an experienced Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for providing exceptional customer service and ensuring seamless check-in and check-out processes. You will process guest reservations, handle payments, and provide excellent support to guests.

Key Responsibilities:
  • Process guest check-ins and room assignments following our rate structures and accommodate special requests.
  • Collect payment in compliance with cash handling and accounting policies.
  • Answer enquiries about our services and attractions.
  • Pre-register, block reservations, and perform night audits.

Requirements:
  • Candidate must possess at least Professional Certificate/NITEC in any field.
  • Required language(s): English, preferable one other spoken language.
  • At least 2 year(s) of working experience in a related field.

Benefits:
  • Opportunity to work in a dynamic environment.
  • Chance to develop skills and knowledge.
  • A supportive team to work with.

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