Chief Student Experience Officer

2 weeks ago

Singapore beBeeStudent Full time $90,000 - $120,000

Student Experience Officer Role Overview

We are seeking a highly motivated and experienced professional to support and lead efforts relating to Student Life, Student Support, and general Disciplinary Matters for undergraduate students.

Job Description:
  • Develop and implement initiatives to enhance the student experience, including leadership development, club activities, and community-building programs.
  • Advise and support student leaders in planning and executing events, ensuring alignment with school values and student development goals.
  • Strengthen collaboration with student organizations to foster a vibrant and inclusive student community.
  • Manage non-academic experiential learning programs and special projects that promote holistic student development.
  • Serve as a key point of contact and lead Student Support Manager for undergraduates, providing guidance, advice, and referral support for non-academic matters.
  • Oversee student support functions, including counseling referrals, crisis management, and pastoral care.
  • Design and implement proactive student support strategies to promote wellbeing, resilience, and positive student outcomes.
  • Respond promptly to student inquiries, ensuring high-quality, student-centric service.
  • Administer processes relating to student discipline and conduct in line with university policies.
Required Skills and Qualifications:
  • Degree holder with at least 6 years of relevant working experience in higher education, student affairs, or international programs.
  • Strong track record in student engagement, student support, and/or handling student conduct and disciplinary matters.
  • High emotional intelligence, cultural sensitivity, and ability to connect effectively with students from diverse backgrounds.
  • Demonstrated ability to handle confidential and sensitive issues with discretion, sound judgment, and fairness.
  • Excellent interpersonal, oral, and written communication skills, with proven ability to influence and build positive relationships with students, colleagues, and external partners.
  • Strong organizational and problem-solving skills; able to manage multiple priorities and deliver under pressure with attention to detail.
  • Hands-on operational mindset with strong logistical and administrative capabilities.
  • Proficiency in leveraging digital tools and solutions to improve processes and student services.

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