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Client Service Expert

2 weeks ago

Singapore beBeeFinancial Full time $40,000 - $80,000
Professional Client Service Representative

We are seeking an experienced client service representative to join our team. The ideal candidate will be responsible for providing top-notch customer support and ensuring seamless operational efficiency.

Key Responsibilities:
  • Provide proactive and timely support to clients, conducting platform demonstrations and maintaining after-sales support;
  • Offer expert product knowledge to ensure optimal utilization of products and platforms by clients;
  • Respond promptly to client inquiries via phone, email, live chat, and messaging channels;
  • Evaluate and escalate client issues in a timely manner to maintain high levels of client satisfaction;
  • Identify opportunities to enhance the client experience and develop strategies to achieve this goal.
Requirements:
  • Excellent communication and interpersonal skills with the ability to effectively interact with customers and team members at all levels;
  • Strong leadership and management skills with the capacity to motivate and inspire a team;
  • Ability to operate with integrity and a highly client-centric mindset, building and enhancing strong relationships with clients;
  • Exceptional verbal and written communication skills, including proficiency in typing Chinese using han yu pin yin;
  • Capacity to work effectively as part of a team and demonstrate resilience in handling diverse customer interactions.
Benefits:
  • Flexible work arrangements and opportunities for professional growth and development;
  • An inclusive and dynamic work environment that fosters collaboration and teamwork;
  • A range of employee benefits and recognition programs to support overall well-being and job satisfaction.
About Us:

We pride ourselves on being a leader in the financial services industry, driven by innovation and a commitment to excellence. Our mission is to empower individuals and businesses to achieve their financial goals through cutting-edge technology and exceptional service.

Financial Services Representative